The Virginia Law Foundation (VLF) is looking for an experienced Customer Service Specialist/Receptionist to join the team.
The VLF is a 501(c)(3) non-profit organization dedicated to promoting, through philanthropy, the Rule of Law, access to justice, and law-related education. Through the generosity of our Fellows, donors, and supporters, the Virginia Law Foundation has awarded more than $30 million in grants to underwrite projects that facilitate our mission throughout the Commonwealth.
The successful applicant will work on-site Monday through Thursday for 32 hours a week in our beautiful office located in Charlottesville, Virginia. Our team members enjoy a competitive wage and an outstanding benefits package, which includes:
- Health insurance, dental, and vision
- Paid holidays
- A paid time off program with first-year accruals totaling 21 days off per year
- 403(b) pension plan with employer contribution annually after one year of service
- Employer-paid life insurance and disability
To apply, please email your resume and a cover letter to tmoore@virginialawfoundation.org.
Position Summary
The receptionist, customer service position is responsible for providing top-notch support to customers ensuring a seamless experience in accessing, purchasing and troubleshooting our online and remote Continuing Legal Education programs and publications. Focus on enhancing customer satisfaction and engagement by delivering exceptional service and expedient problem resolution and works with Marketing department on enhancing customer service experience on the website. Provides a welcoming environment for staff, customers, and visitors. Supports orderly and efficient business operations by providing administrative support to the Accounting and Publications Department, as well as the Office Manager. This position is part time, 32 hours a week Monday through Thursday. Applicants must be willing to work up to 40 hours a week, as needed, during peak business season.
Qualifications:
- High School diploma or GED; Associates degree preferred
- Minimum of one year of customer service, preferably in e-learning
- Demonstrated proficiency in oral and written communication
- Proficiency with Microsoft Word Office software and Adobe Acrobat and general knowledge of other Windows software
- Excellent attention to detail
- Valid driver’s license required
